Welcome to AlkaidPavilionStore.com! Below are the terms and instructions for common questions about the use of the website. Please read carefully to ensure that you have a comprehensive understanding of the functions and services of our website.
- Account Registration and Management
How to register an account?
You can create an account by clicking the “Register” button in the upper right corner of the homepage. After filling in the necessary personal information, you can successfully register.
What if I forget my password?
If you forget your password, you can reset it through the “Forgot Password” function. We will send a reset link to your registered email address.
- Orders and Payments
How to check the status of my order?
After logging in to your account, go to the “Order History” page to check the status of your order, including processing, shipping and delivery.
What are the payment methods?
We accept a variety of payment methods, including credit cards (Visa, Mastercard), PayPal, etc. The specific payment options can be viewed at checkout.
Can I modify or cancel my order?
Once an order is submitted, it may not be modified. If you need to cancel an order, please contact our customer service team as soon as possible and we will do our best to assist you.
- Shipping and Delivery
How much is the shipping cost?
Shipping costs depend on your shipping address and the shipping method you choose. The exact cost will be displayed at checkout.
How long does it take to ship?
Standard shipping usually arrives within 5-10 business days. Fast shipping options are available for an additional fee, please refer to the Shipping Policy for the exact time and cost.
How do I track my package?
After shipping, you will receive an email with the tracking number. You can check the status of your package in real time through the tracking link.
- Returns and Exchanges
How do I return an item?
If you are not satisfied with the item, you can apply for a return within 30 days. Please make sure the item is unused and in its original packaging. For a detailed return process, please view our Return and Exchange Policy.
Do I need to pay for shipping when returning an item?
Return shipping costs are borne by the customer unless the return is due to product quality issues or incorrect shipment.
- Product Information and Stock
Is the item in stock?
The item page will show the current stock status. If an item is out of stock, you can select “Arrival Notification” and we will notify you when the item is restocked.
How do I ensure that the product description is accurate?
We strive to provide accurate and detailed product information. However, due to the display settings of different devices, the actual product color may be slightly different from the picture.
We hope these terms can answer the questions you may encounter during shopping. Thank you for choosing AlkaidPavilionStore.com!
