Thank you for shopping at AlkaidPavilionStore.com! We are committed to providing you with a great shopping experience. If you are not satisfied with the product you received or encounter a problem, you can follow the refund terms below.
- Refund Application Conditions
- You can apply for a refund within 30 days of receiving the product, provided that the product meets the following conditions:
The product is unused, unwashed and in new condition.
The original packaging is intact with all tags and accessories.
Proof of purchase (such as order number, invoice) is valid.
- Non-refundable products
The following products are not eligible for refunds:
Customized or personalized products.
Underwear, swimsuits and other intimate products, unless there is an obvious quality problem.
Discounted or promotional products, unless the product is defective.
- Refund Process
Submit a request: Please contact us at
albertdijoseph@alkaidpavilionstore.com or call
7179966571 and provide your order number, reason for return and details of the relevant products.
Return confirmation: Once the refund request is approved, you will receive a return address. Please return the item within 10 days and make sure the item is eligible for return.
Refund processing: We will process the refund within 5-7 business days after receiving and inspecting the returned item. The refund will be returned to your payment method, and the processing time may vary depending on the payment platform.
- Shipping policy
If the refund is due to the wrong item or the product has quality problems, we will bear the return shipping costs.
For returns due to personal reasons (such as dissatisfaction or size mismatch), the shipping costs are borne by the customer. - Refund arrival time
Once the refund is processed, the money will be returned to your payment account within 7-14 business days. The specific arrival time depends on the processing speed of the bank or payment platform. - Abnormal situation handling
If you encounter any problems during the refund process, or you still have not received the money after the refund period, please contact our customer service team immediately and we will help you solve it as soon as possible.
Thank you for your trust and support for AlkaidPavilionStore.com, we look forward to providing you with a better shopping experience!
